Question 1

What is metacognition and why does it matter?

Accepted Answer

Metacognition is thinking about your own thinking — the ability to monitor, evaluate, and regulate your reasoning process. Research by de Boer et al. (2018) found metacognitive training produces an effect size of g = 0.63 on performance — larger than most educational interventions. Hidayat et al. found ES ≈ 1.11 in controlled studies. Most training tools only measure outcomes. MindFrame measures the mind behind them. Learn more at /what-is-metacognition.

Question 2

What is a Brier Score and how is it calculated?

Accepted Answer

The Brier Score measures how accurate your probability forecasts are. It is calculated as (stated probability − actual outcome)², so a score of 0 is perfect. A score of 0.25 is the baseline you'd get by always saying '50% likely'. Top forecasters in the Good Judgment Project maintained Brier Scores around 0.10–0.12. MindFrame shows you your Brier Score so you can see not just whether you got answers right, but how well-calibrated your confidence was.

Question 3

What does my Calibration Error score mean?

Accepted Answer

Calibration Error is the average gap between your stated confidence and your actual accuracy. If you say '80% confident' and are right 60% of the time, your calibration error for that confidence level is 20 percentage points. Lower is better. Well-calibrated forecasters maintain calibration errors below 8–10 percentage points. Your calibration chart in your analytics shows exactly where you're over- or under-confident.

Question 4

How long does it take to improve metacognitive skill?

Accepted Answer

Research shows measurable improvement in calibration within 3–5 sessions of deliberate practice with feedback. Broader metacognitive skill — bias recognition, reasoning quality, belief updating — typically shows meaningful change over 3–6 weeks of regular practice (4–5 sessions per week). MindFrame's SM-2 spaced repetition scheduling and session analytics are designed to track and accelerate this trajectory.

Question 5

How is MindFrame different from brain training games?

Accepted Answer

Brain training games typically measure speed and pattern recognition — skills that don't transfer well to real-world reasoning. MindFrame trains metacognition: calibration (how well your confidence matches your accuracy), reasoning quality (scored by Claude AI, not just right/wrong), and self-awareness. These are skills that directly improve decision-making, learning efficiency, and professional performance.

Question 6

What are the 11 training modes?

Accepted Answer

The 15 current modes target different cognitive gaps: Bias Hunter, Calibration Lab, Decision Lab, Reflection Sprint, Emotional Radar, Reframe Forge, Prediction Arena, Contradiction Challenge, Signal vs Noise, Memory of Thought, Uncertainty Engine, Metacognitive Scan, Strategy Selector, Thinking Trap Escape, and Assumption Audit. Free users access five core modes; Pro users access the full current library.

Question 7

How does the AI scoring work?

Accepted Answer

After you answer a challenge and rate your confidence, Claude (Anthropic's AI) reads your reasoning text and scores it on a 0–10 scale — independently of whether your answer was correct. A well-reasoned wrong answer scores higher than a lucky correct answer with poor reasoning. This is what makes MindFrame's feedback loop genuinely different.

Question 8

What is the Cognitive Fingerprint?

Accepted Answer

Your Cognitive Fingerprint is an 8-dimensional profile of your thinking style — showing your relative strengths and weaknesses across bias detection, calibration, decision quality, and more. It evolves as you complete more sessions. It's available to Pro users.

Question 9

What is the Cognitive Twin?

Accepted Answer

The Cognitive Twin is an AI model of your thinking patterns built from your session history. It can simulate how you'd likely approach a new problem, identify your most stubborn blind spots, and project your trajectory. Available on Pro.

Question 10

How long does a session take?

Accepted Answer

A standard session takes 3–7 minutes. You answer a batch of challenges, rate your confidence on each, and write brief reasoning. After completing, Claude scores your session and provides personalised coaching. You can do this in a coffee break.

Question 11

Is my cognitive data used to train AI models?

Accepted Answer

No. Your session answers, reasoning text, and coaching conversations are never used to train Anthropic's models or any other AI system. They are processed by Claude only to generate your personalised coaching feedback, and that processing is governed by Anthropic's API terms.

Question 12

Who can see my session data?

Accepted Answer

Only you. MindFrame staff do not browse individual session data. Aggregate, anonymised data (e.g. average calibration scores across all users) may be used to improve challenge design. Your email and account information are accessible to our support team for account management.

Question 13

Can I delete my data?

Accepted Answer

Yes, at any time. Go to your profile settings and select 'Delete account'. All session data, cognitive scores, achievements, coach conversations, and personal information will be permanently deleted within 30 days. Financial records required by law (7 years) are retained in anonymised form.

Question 14

Is MindFrame GDPR compliant?

Accepted Answer

Yes. We process data on the legal bases of contract (to deliver the service), consent (for analytics and marketing emails), and legitimate interests (fraud prevention). You can exercise your GDPR rights — access, rectification, erasure, portability, restriction — by emailing privacy@usemindframe.com. See our Privacy Policy for full details.

Question 15

What cookies does MindFrame use?

Accepted Answer

Essential cookies (authentication tokens, theme preference) are always active. Analytics cookies (PostHog) are only set with your explicit consent via the cookie banner. See our Cookie Policy for the complete list.

Question 16

What's included in the free plan?

Accepted Answer

The free plan includes 5 training modes (Bias Hunter, Calibration Lab, Reframe Forge, Decision Lab, Reflection Sprint), up to 5 challenges per day, basic session analytics, Hive stats, calibration scores, and core achievement badges. No credit card required.

Question 17

What does Pro cost?

Accepted Answer

Pro is $12/month or $99/year (save 31%). Pro includes all 15 current modes, unlimited challenges, unlimited AI coach messages, AI-powered debriefs, Mind Model/Cognitive Twin features, Certifications, Team features, Adaptive Learning Path, Quarterly Reports, Prediction Journal, and priority support.

Question 18

Can I cancel anytime?

Accepted Answer

Yes. Cancel from your account settings at any time. Your Pro access continues until the end of your current billing period. We don't do partial refunds for unused time, except where required by law.

Question 19

Do you offer refunds?

Accepted Answer

If you believe you were charged in error, contact billing@usemindframe.com within 30 days and we'll investigate. We'll always do right by you — we'd rather refund a charge than lose your trust.

Question 20

Is there a student or nonprofit discount?

Accepted Answer

We're working on an education pricing tier. If you're using MindFrame for a course, research study, or nonprofit programme, email us at support@usemindframe.com — we'll work something out.

Question 21

How does the referral programme work?

Accepted Answer

Share your referral link. When someone signs up with your link, you earn 500 XP and they get a 7-day free Pro trial. No limits on referrals.

Question 22

What devices does MindFrame work on?

Accepted Answer

MindFrame is a progressive web app (PWA). It works in any modern browser on desktop, tablet, or mobile. You can install it to your home screen on iOS and Android for an app-like experience.

Question 23

Does MindFrame work offline?

Accepted Answer

Limited offline support is available — the service worker caches the UI shell. Challenge sessions require an internet connection to submit answers and receive AI scoring.

Question 24

How is my data secured?

Accepted Answer

All data is encrypted in transit (TLS 1.2+). Passwords are hashed with bcrypt — we never store plain-text passwords. Authentication uses short-lived JWT tokens managed by Supabase. Database access is restricted to authorised services only. See our Security Policy for full details.

Question 25

What is the Research API?

Accepted Answer

The MindFrame Research API provides access to aggregate, anonymised cognitive performance data for academic use. Individual users cannot be identified. Researchers can access population-level calibration trends, mode difficulty distributions, and aggregate bias patterns. Requires a research API key — apply at research-api page.

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